Last Updated: Jan. 12, 2021
About Us
The Supaamannshoba Group (Pty) Ltd (“Bunniehost”) is a leading
provider of cloud Web, Reseller, and VPS hosting services as well as domain
registration and management services.
We highly value our customer’s privacy and care about protecting the
personal information of our customers and visitors who use our websites,
products, or services (collectively, our “Users”)
This privacy policy provides details about how your personal information
is collected, shared, and used by us.
You can learn more about our organization at https://www.bunniehost.com.
If you have any questions about this privacy policy or our practices
described herein, you may contact info@bunniehost.com
Information We
Collect From You
Website Visitors
Like most website operators, Bunniehost collects
non-personally-identifying information of the sort that web browsers and
servers typically make available such as:
·
Browser Type
·
Language Preference
·
Referring Site
·
Date & Time of each visitor request
·
Pages Your View
Our purpose to collecting non-personally identifying information is to
better understand how Bunniehost’s visitors use its website.
Bunniehost also collects potentially personal-identifying information
like:
·
Email address
·
Personal website URL
·
Internet Protocol (IP) address for logged in users
·
Internet Protocol (IP) address for users placing an order
·
Internet Protocol (IP) address for users leaving comments on our blog
·
Bunniehost only discloses logged in user and commenter IP addresses
under the same circumstances that it uses and discloses personally-identifying
information as described below, except that blog commenter IP addresses and
email addresses are visible and disclosed to the administrators of the blog
where the comment was left.
Signing Up For
Services; User Information
To provide web hosting services
and/or domain registration/management we obtain the following information about
you as described below:
·
Information you provide prior to any registration process, such as your
email when you provide it to us;
·
Information that you provide during any registration process (such as
your name, company name, email address, phone number, billing address, or
credit card information, geographic location and industry), when you call or
email us (for support or otherwise) or when you use our products or services;
and
·
Payment information that you provide to us (by way of our Service or
otherwise) when you purchase some of our products and services, including
credit card data.
Domain
Registrations
When you purchase Domain Registration
services for top level domains (TLDs), as the domain registrar, we are required
to collect the following personal information from you (collectively,
“Personal Information”):
·
Registrant Name
·
Registrant Organization (where applicable)
·
Registrant Address
·
Registrant Email
·
Registrant Fax (where applicable)
·
Registrant Phone number
·
Administrative Contact
·
Administrative Contact Organization (where applicable)
·
Administrative Contact Address
·
Administrative Contact Email
·
Administrative Contact Fax (where applicable)
·
Administrative Contact Telephone Number
·
Technical Contact
·
Technical Contact Organization (where applicable)
·
Technical Contact Address
·
Technical Contact Email
·
Technical Contact Fax (where applicable)
·
Technical Contact Telephone Number
·
Billing Contact
·
Billing Contact Organization (where applicable)
·
Billing Contact Address
·
Billing Contact Email
·
Billing Contact Fax (where applicable)
·
Billing Contact Telephone Number
Our collection of Personal
Information is necessary to comply with contractual obligations we have with
the Internet Corporation for Assigned Names and Numbers (“ICANN”) and with
certain TLD registries (“Registries”) so that you can validly register your
domain name. In addition to Personal Information, our contracts with some
Registries may require us to collect other personal information for the
registration of a TLD such as certain professional affiliations, identification
or other qualifiers (“Additional Personal Information”).
Disclosure Of
Information
·
Public Whois. Our contracts with ICANN and
other Registries require us to make certain domain name information (“WHOIS
Information”) available and accessible to the public through a searchable port
43 “WHOIS” Service via a public webpage operated by the applicable registrar of
record (“WHOIS Site”). The WHOIS Site is a publicly accessible database that
lists WHOIS Information, including a particular domain name, the name server(s)
to which the domain name points, and the domain name’s creation and expiration
date. Except for EU/EEA natural persons (as described below), your Personal
Information could be displayed on the WHOIS Site.
·
EU/EEA natural persons. Notwithstanding
the foregoing, pursuant to the European Union’s General Data Protection
Regulation 2016/679, or GDPR, if you are a EU/EEA natural person (as defined by
the GDPR), other than as specified in this addendum, our publication of WHOIS
Information will not contain any Personal Information. Accordingly, we will not
display Personal Information of a EU/EEA natural person on the WHOIS Site.
·
Transfer Out. If you initiate a transfer out
of a domain name away from us as the registrar of record, pursuant to our
contract with ICANN, we may need to publish your registrant email address
obtained from your Personal Information on the WHOIS Site for a period of
approximately five (5) calendar days. After this period and assuming a valid
transfer has occurred, you would cease to be our customer for that domain name
and your WHOIS Information would be managed by the gaining registrar.
·
Certain Registries. Registries
are third party providers of TLDs that are independent of domain registrars. If
required by contract with a particular Registry, we may be obligated, as a
domain registrar of domains provided by the Registry, to provide Personal
Information and Additional Personal Information to such Registry to
successfully complete your domain name registration. If we provide your
Personal Information and Additional Personal Information to a Registry, the
Registry has its own obligation to comply with applicable data privacy laws.
·
Data Escrow. Our contract with ICANN
requires us to deposit the Personal Information collected with a secure third-party
escrow provider who acts solely as a holder of the data.
·
Permitted Disclosures. We may also
disclose your Personal Information when required by the rules, regulations and
policies of ICANN, including but not limited to the Uniform Domain-Name Dispute-Resolution
Policy (UDRP).
We store this data we collect in a
variety of places within our infrastructure, including system log files, back
end databases and analytics
Protection Of
Certain Personally Identifying Information
Bunniehost discloses potentially
personally-identifying and personal-identifying information only to those of
its employees, contractors, and affiliated organizations that:
·
Need to know that information in order to process it on Bunniehost’s
behalf
·
Provide services available at Bunniehost’s website and;
·
Have agreed not to disclose it to others
·
Some of those employees, contractors, and affiliated organizations may
be located outside of your home country; by using Bunniehost’s website, you
consent to the transfer of such information to them.
·
Bunniehost will not rent or sell potentially personally-identifying
information to anyone.
·
Other than to its employees, contractors, and affiliated organizations,
as described above, Bunniehost discloses potentially personally-identifying and
personally-identifying information only in response to a subpoena, court order,
or other governmental request, or when Bunniehost believes in good faith that
disclosure is reasonably necessary to protect the property or rights of Bunniehost,
third parties, or public at large.
·
If you are a registered user of Bunniehost and have supplied your email
address, Bunniehost may occasionally send you an email to tell you about new
features, solicit your feedback, or just keep you up to date with what’s going
on with Bunniehost and our products.
·
We primarily use the Bunniehost blog and social media channels to
communicate this type of information, so we expect to keep this type of email
to a minimum.
·
If you send us a request (for example via s support email or via one of
our feedback mechanisms), we reserve the right to publish it in order to help
us clarify or respond to your request or to help us support other users.
·
Bunniehost takes all measures reasonably necessary to protect against
the unauthorized access, use, alteration or destruction of potentially
personal-identifying information.
How We Use Your
Information
We have a legitimate interest in
running a successful and efficient business and in providing you with Services
and useful content, and we use the information we collect, both on its own and
combined with any other information we collect about you, for the following
purposes:
·
To provide the requested Services to you;
·
To provide you with useful content;
·
To ensure the proper functioning of our Services
·
To offer and improve our Services;
·
To provide you with requested information or technical support
·
To facilitate your movement through our websites or your use of our
Services;
·
To do a better job of advertising and marketing our Services (our use of
your information to do this is performed with your consent where required by
applicable law);
·
To advertise and market third party products and services (such
advertisement is only performed with your permission where your consent is
required by applicable law)
·
To diagnose problems with our servers or our Services;
·
In connection with our security and compliance programs;
·
To administer our websites;
·
To communicate with you;
·
To target prospective customers with our products or services (such
targeting is only performed with your permission where your consent is required
by applicable law);
·
To assist us in offering you a personalized experience or otherwise
tailor our Services to you; and
·
As otherwise described in this privacy policy.
We also use the information we
receive in aggregated and anonymized formats to produce reports on trends and
statistics, such as mobile search trends, email open rates by industry,
campaign best practices or the number of users that have been exposed to, or
clicked on, our websites or evaluated or purchased our products and services.
Payment information that you provide
to us, including credit card data, will only be used to facilitate payment for
our products and services.
We also use recorded telephone conversations
for quality control purposes, to train our employees and for our own
protection.
How We Shared
Information
Bunniehost may share personal data
with third parties in order to provide a better service.
·
Third Party Providers – Bunniehost
may share your information with third party providers that provide services on
our behalf or resellers who provide Bunniehost Services. These companies may
assist with marketing support, processing credit card payments, content
delivery, email, providing sales leads, and customer support. Third party
providers may only process personal information pursuant to Bunniehost’s
instructions, and in compliance with the Privacy Policy and other applicable
regulations (e.g. EU-US Privacy Shield framework).
·
Advertising – Based on the cookies and
other tracking devices, we may work with advertising companies to display ads
that may be of interest to you.
·
Business Transactions – To provide
information to a third party in the event of any disposition of all or any
portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
·
Aggregated or De-identified Data – We may
disclose or use aggregated or de-identified information with third party
providers for research purposes relating to our Services.
·
As Required by Law or Similar Investigations – To comply
with legal obligations (e.g. subpoena) or investigate potential legal
violations. Bunniehost may be required to share personal data in response to
lawful requests from public authorities including to meet national security
and/or law enforcement requirements.
·
Safety – We may disclose your
information to protect and defend the safety of Bunniehost in connection with
investigating and preventing fraud or security issues.
·
Consent – Bunniehost may share your
information with your consent.
Cookie Policy And
Other Tracking Technologies
Bunniehost uses cookies, beacons,
tags, and other tracking technologies to gather demographic information about
you, identify your visits to our Website, other interactions with our Website,
and personalize your search experience on our Website. We gather information
such as internet protocol (IP) addresses, internet service provider (ISP),
operating system, browser type, date/time stamp, and store it in log files. To
collect this information, a cookie, a standard feature of a website that allows
us to store a small amount of data on your computer to allow our web servers to
recognize you, may be set on your computer or device when you visit our
Website. We may track your use across different websites and services. In some
countries, including those in the European Economic Area (“EEA”), the
information in this paragraph may be considered personal information under
applicable data protection laws.
You can control how websites use
cookies by changing your cookie settings (www.aboutcookies.org), but your
modification may limit your use and functionality of some of the features on
our Website. We may also use cookies and other tracking technologies to provide
you advertising based on your browsing activities. You may opt out of targeted
advertisements by visiting http://optout.networkadvertising.org, or if
located in the EEA, you may opt out by visiting http://www.youronlinechoices.eu/.
Your Choices
You may unsubscribe from receiving
promotional or marketing emails from Bunniehost at any time by using the
“unsubscribe” link in the email received, or by emailing us at contact@Bunniehost.com.
As outlined in the Section, Cookies and other Tracking Technologies, you can
also control your cookie settings.
With respect to your account
information, you may update, correct or delete information that you provided to
us by logging into your Bunniehost account or contacting us at contact@Bunniehost.com.
Processing
Information
For individuals in the EEA, Bunniehost’s
legal basis for collecting and using your personal information will depend on
the personal information collected and the specific context in which we collect
it. Bunniehost will process personal information from you where, a) we have
your consent to do so, b) where processing is necessary for Bunniehost to
perform Services pursuant to an agreement, or c) where processing is in our
legitimate interests and not overridden by your data protection interests or
fundamental rights and freedoms. In some cases, we may also have a legal
obligation to collect personal information, or may otherwise need the personal
information to protect your vital interests or those of another person. At any
time, you have the right to withdraw or decline consent. If you do not provide
the requested information, Bunniehost will not be able to perform Services for
you. Also, you have the right to object where we rely on our legitimate
interests to process your personal information.
Business Transfers
If Bunniehost, or substantially all
of its assets, were acquired, or in the unlikely event that Bunniehost goes out
of business or enters bankruptcy, user information would be one of the assets
that is transferred or acquired by a third party. You acknowledge that such
transfers may occur, and that any acquirer of Bunniehost may continue to use
your personal information as set forth in this policy.
Your Rights
Individuals located in the EEA may
have additional statutory rights available to them with respect to their
personal information, including the right to access your personal information,
have it erased, have it corrected, or object to or restrict processing. If you
would like to make such a request, please email contact@Bunniehost.com and
we will respond within thirty (30) days. Bunniehost will need to verify that
the individual is inquiring about his/her own information before we can assist
with the request.
Children
Our Website and/or Services is not
directed at children and our services are designed for businesses. We do not
knowingly collect information from or about children under 13 years of age, and
use of our services by children under 13 years of age is forbidden.
Privacy Policy
Changes
Although most changes are likely to
be minor, Bunniehost may change its Privacy Policy from time to time, and in Bunniehost’s
sole discretion. Bunniehost encourages visitors to frequently check this page
for any changes to its Privacy Policy. Your continued use of this site after
any change in this Privacy Policy will constitute your acceptance of such
change.systems.
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